The Hidden Cost of “Just One More Case”: How Small Scheduling Decisions Drive Provider Burnout
In healthcare leadership, “just one more case” sounds harmless. It feels practical, even responsible. A full block. A long waitlist. A patient who wants relief now, not later. On the surface, adding one more case looks like good stewardship of time and resources. But after years in ambulatory care and surgical operations, I have learned […]
Access Isn’t a Front Door Problem: Why Ambulatory Care Bottlenecks Start Long Before the First Appointment
For years in healthcare, we have talked about access as if it begins and ends with the front door. Can a patient get an appointment quickly? How long is the wait in the lobby? Are phone calls answered fast enough? Those things matter, but they are rarely the real problem. In my experience, most access […]